We believe IT support should be available within minutes, not hours. Building upon the technology of BIT Support™ 3M, our BIT Support™ SERVICE DESK team can access your servers or desktops in a matter of minutes to start the troubleshooting process immediately.
- Quick response times by highly trained support technicians
- Increased service satisfaction - we close approximately 85% of all calls remotely
- Accurate documentation and trouble ticket tracking
- Service Level Agreements (SLA) to ensure we meet your expectations
- Flexible service requests can be made by phone, email, or client portal
- Emergency after hours support available
BIT Support™ SERVICE DESK gives you the peace of mind that we will work diligently to resolve your issues each and every time.